Course Description
As part of an ongoing effort to increase the competency of a project manager, PMOs and organizations should constantly look at ways to minimize conflicts within projects, specifically on projects with a global reach or projects that are complex. Even on a local, non-complicated project, conflicts need to be actively managed and resolved. The subject of conflict management is part qualitative, part quantitative, part intuitive, and part pragmatic. There are philosophical issues involved in resolving conflicts as well as politics.
This course is designed to provide every project manager a keen sense of what is considered a conflict, the pro-active and reactive approaches, the unavoidable conflict, and situations where human lives could be in danger. A must for project managers seeking better solutions.
Course Outline
Day 1:
The art of running projects
Why conflicts occur in an organization?
Darwin’s theory as it relates to conflicts
The three sources of conflicts
The precision and accuracy of conflicts
Why conflicts are good for projects?
Conflicts versus Issues
The growth of impatience in highly competitive scenarios
The conflict seekers
The proactive versus reactive project manager
Conflict Exercise – Day 1
Practice Exam – Day 1
Day 2:
Conflict Resolution Techniques
Time value of money
The project metric showing conflict
Risk versus conflicts
Personalities and Objectives of team members
The Team development process
The neutral solution
The maturity factor in an organization
Conflict Exercise - Day 2
Practice Exam – Day 2
