Course Description
The Project Scorecard establishes a balanced metrics approach to determine project success across four key perspectives: financial, customer, internal process, and learning or growth.
During a year-long research project with 12 companies at the leading edge of performance measurement, Drs. Robert S. Kaplan and David P. Norton devised a “balanced scorecard”—a set of measures that gives top managers a fast but comprehensive view of the business. The balanced scorecard includes financial measures and operational measures. Financial measures tell the results of actions already taken. Operational measures involve customer satisfaction, internal processes, and the organization’s innovation and improvement activities—the drivers of future financial performance. A project manager can use the project management scorecard in addition to the already established project success metrics or expectations.
This course is designed to provide project managers with practical experience in creating project management scorecards for projects within different industries.
Course Outline
Day 1:
Introduction to the concept of Balanced Scorecard
Developing the balanced scorecard metric
Generating a project management scorecard
The four key elements of a project management scorecard
Financial
Customer
Internal process
Learning or growth
The roles and responsibilities within a project
Tools and techniques to create a project management scorecard
Learning tools and OPA as a pre-cursor to project management scorecard
Practical Exercise – Day 1
Practical Exam – Day 1
Day 2:
Determining the four objectives of project management scorecard
Analysis of scorecard data
Integrity and reliability of sources of data
Balanced Scorecard within project organizations
Maturity of internal project processes
Alignment of organizations to improvement needs
Automation of standard financial and human resources process
Evaluation of Project Management Scorecard
Practical Exercise – Day 2
Practice Exam – Day 2
